Service Design

The practice of service design is growing exponentially worldwide. Service Design is concerned about how things work for people in practice. It looks at the lived experiences, behaviours and aspirations of people and organisations and how these are influenced by broader system drivers and conditions. It helps connect policy intent with the complexity and reality of how things are practised on the ground.

Our high-energy courses will give you an insight into the principles of Service Design. You’ll get a hands-on tour of the various tools and a guide to the language. You’ll put your learning into practice straight away with a stimulating ‘client brief’ designed to walk you through the design process and how it can be used back in the workplace.

Our Consultants are the first in Scotland to achieve Accredited Master Trainer and Accredited Trainer status from the global Service Design Network (SDN). Our facilities are a satellite of the SDN Academy, committed to staying on the edge of innovation, we offer high-quality courses that are created for professionals.