SVQ Level 2 Customer Service

Course Content

This course consists of two mandatory units:

  • Communicate in a Customer Service Environment
  • Deliver Customer Service Within the Rules

Five optional units can be chosen from an extensive list of units reflecting the wide range of customer service job roles.

Entry Requirements

No formal qualifications are required to undertake this work-based qualification. Applicants must be employed in a suitable post with access to duties in relation to customer service. This course can be started at any point in the academic year.

Method of Assessment

Continuous assessment/e-portfolio.

Future Prospects

Possible progression to SVQ Level 3 Customer Service.

Course Overview

  • Study Type

    Work-based/Flexible Learning

  • Campus

    Gardyne Campus

  • Start Date

    Variable

  • SCQF Level

    5

  • Duration

    Variable

  • Subject Area

    Business & Administration

  • Course Fee

    £1,250

  • All course fees are reviewed annually, and subject to change. Published fees apply to the courses mode of delivery.
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