Angus Housing Association Enhances Customer Service with Tailored Training from Dundee & Angus College

With over 2,2000 properties across Dundee and Angus, this registered social landlord ensures its team is well-equipped to meet the unique challenges of housing management. To achieve this, they partnered with Dundee and Angus College for bespoke customer service training.

Tailored Learning, Tangible Results

The college’s customer service training is not a one-size-fits-all solution. Instead, it’s a bespoke programme designed through careful consideration, understanding the specific needs of each organisation. For Angus Housing Association, this meant developing a course that addressed the challenges in handling complex, emotionally charged customer interactions.

Key Training Outcomes

• Increased Confidence: Employees improved skills they already had to handle difficult calls more effectively
• Enhanced Problem-Solving: Staff learned to resolve situations calmly and quickly
• Professional Development: Opportunity to gain an SQA-accredited Level 5 Customer Service Diploma

More Than Just a Training Course

The training provides more than skill development. It offers employees a chance to step away from their daily routine, reflect on their abilities, and recognise their inherent strengths. The team were already skilled, they just needed a little help recognising and leveraging their capabilities.

Accessible and Supportive Learning

Dundee & Angus College makes professional development accessible. With potential for partial or full funding and a relaxed, engaging learning environment, businesses can invest in their most valuable asset - their people.