5-Day Service Design for Innovation and Impact

Course Content

Every business in every sector is seeing a unique set of challenges right now. On top of that, we’ve had to lose all the assumptions we had about the nature of work and how it is organised.

If you’re looking for a new approach to business challenges, or future-proofing, by becoming agile and flexible, this course offers a hands-on, learn-by-doing insight into the process of service design. Over 5 days we’ll offer first-hand experiences, equipping you to tackle real-world business challenges through engagement, emotion, and practice.

Visit our website for further info: https://www.sda.ac.uk/5-day-service-design-for-innovation-and-impact-short-course/

Entry Requirements

All courses are taught in English and we recommend you have good basic English skills to get the most out of your course.

Equipment: You need a computer with a fast and reliable connection to the internet, a webcam and a microphone and speakers or a headset.

Tools: access is easy and universal using industry-standard and web-based tools. We use Zoom with a secure educator's account, exercises take place on Miro. Both tools are available through Chrome browser and we recommend using Chrome for the best experience.

Teaching: this is a live course, taught in real time.

It is not a self-paced, online tutorial but a highly interactive and fast-paced course delivered by experts in the field of service design.

Method of Assessment


Future Prospects

Professional Development Award in Service Design.

Course Overview
  • Study Type

    Part-Time Day

  • Campus

    Off Site

  • Start Date

    05 Jun 2024

  • SCQF Level


  • Duration

    5 Weeks

  • Subject Area

    Service Design

  • Course Fee


The course application is currently closed. You can find out more information about this course by making an enquiry.

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