Diploma in Providing Customer Services (SCQF Level 6)

Course Content

This course consists of 2 mandatory units:

• Provide Customer Centric Service
• Developing Meta-skills and Personal Practice

A further 8 optional units can be chosen from an extensive list of units reflecting the wide range of Customer Service job roles.

The Diploma is suitable for individuals who are currently employed and who wish to obtain a formal qualification or continuing professional development course.

Entry Requirements

No prior qualifications or knowledge are required to undertake this qualification.

Method of Assessment

Assessment is continual using e-portfolio and is carried out in the workplace. This minimises any time learners need to be away from their work. 

Future Prospects

The level 6 award could provide progression to:

• an Award, Certificate or Diploma in a related sector
• employment in the services sector, perhaps as a customer relations officer