Diploma in Providing Customer Services

Course Content

This Diploma is made up of 8 units, 2 of which are mandatory:

• providing customer centric service
• developing meta-skills and personal practice.

 

Learners will gain a nationally recognised competence-based qualification that guarantees that they have the skills, knowledge and abilities required to carry out their role successfully. Employers will also benefit from their employees being proficient.

This diploma is aimed at employees working in hotels, retail outlets, travel organisations, beauty therapy, hairdressing, sports centres, local authorities and voluntary organisations all require effective customer service skills and knowledge.

Entry Requirements

Candidates should be in a job or placement where they are carrying out relevant tasks and responsibilities which allow them to gather the required evidence.

No prior qualifications or knowledge are required to undertake this qualification.

Method of Assessment

Assessment is carried out in the workplace. This minimises any time learners need to be away from their work. This qualification is competence based and must be offered within a workplace environment. It can be assessed within a workplace environment or, where simulation is permitted, within a realistic working environment.

Future Prospects

The level 6 award could provide progression to:

• an Award, Certificate or Diploma in a related sector
• employment in the services sector, perhaps as a customer relations officer