Diploma in Digital Technology: IT Support

Course Content

This course blends real-world work with structured learning so you can support users, solve problems, and keep organisations running smoothly.

Who is it for?

• New and aspiring IT Support professionals looking to build practical experience while they learn.
• Employers who want to upskill staff with practical, work-based training
• School leavers beginning a Modern Apprenticeship in IT

What will I learn?

You’ll build the knowledge and hands-on skills to:

• Applying problem-solving approaches
• Produce support documentation
• Develop meta-skills & personal practice
• Define requirements for project delivery
• Support service requests
• Assist user support materials
• Support asset management

You’ll also strengthen core, transferable skills: numeracy, problem-solving, teamwork, and time management.

Entry Requirements

No formal qualifications are required. Experience or knowledge of traditional IT Support systems is an advantage. Learners must be in suitable employment to gather real workplace evidence for assessment.

How to apply

• Start anytime. Speak with your employer and apply for the Modern Apprenticeship by clicking the Apply Now button on this page.
• Employers and applicants: Email our Apprenticeships team to discuss eligibility, funding and next steps: o.heffell@dundeeandangus.ac.uk

Method of Assessment

Competency-based assessment using your workplace evidence, observed practice, professional discussion, and knowledge checks - all recorded in your online e-portfolio.

Future Prospects

This course can lead to Higher National (HN) courses in Computing, employment promotion and a Graduate Apprenticeship at university.