Diploma in Providing Customer Services (SCQF Level 5)

Course Content

This course consist of 3 mandatory units:

• Providing Customer Service
• Working as Part of a Team
• Developing Meta-skills and Personal Practice

A further 5 optional units can be chosen from a extensive list of units reflecting the wide range of Customer Service job roles.

This Diploma is suitable for:

• individuals who are currently in employment and who wish to obtain a formal qualification or a qualification as part of an apprenticeship programme
• employees who wish to complete short continuing professional development courses

Entry Requirements

No prior qualifications or knowledge are required to undertake this qualification.

Method of Assessment

Assessment is continual using e-portfolio and is carried out in the workplace. This minimises any time learners need to be away from their work. 

Future Prospects

The level 5 award could provide progression to:

• an Award, Certificate or Diploma in Providing Customer Services at SCQF level 6 or in a related sector
• employment in the services sector, perhaps as a customer service representative