Diploma in Providing Customer Services

Course Content

This course consists of 2 mandatory units:

•  Provide Customer Centric Service
• Developing Meta-skills and Personal Practice

A further 8 optional units can be chosen from an extensive list of units reflecting the wide range of Customer Service job roles.

The Diploma is suitable for:

• individuals who are currently in employment and who wish to obtain a formal qualification or a qualification as part of an apprenticeship programme
• employees who wish to complete short continuing professional development courses

Entry Requirements

No prior qualifications or knowledge are required to undertake this qualification.

Method of Assessment

Assessment is continual using e-portfolio and is carried out in the workplace. This minimises any time learners need to be away from their work. 

Future Prospects

The level 6 award could provide progression to:

• an Award, Certificate or Diploma in a related sector
• employment in the services sector, perhaps as a customer relations officer