We Can Use Empathy to Become Better Decision Makers
In a recent College Development Network blog post, our own Amy Monks reflects on how she has championed service design as Student Association President to amplify the student voice in decision-making at Dundee and Angus College.
As a facilitator at the recent Board of Management strategy day, Amy led participants through an empathy mapping exercise to uncover barriers and emotions students face when considering college. By immersing themselves in the student perspective, board members gained renewed appreciation for student-centered policies and support. Amy argues this empathetic approach helps reconnect the sector's purpose - serving our students. Through her leadership and insights, Amy models how seeking student voices and experiences is key to empowering their success.
Read Amy's full thought piece here.