COVID-19 Frequently Asked Questions

We have collated answers to the most common questions we are being asked to help provide some reassurance.

We will be updating these on a regular basis.

Last updated: Monday 30 March, 15:40

What should I do if I suspect I have Coronavirus?
Please follow the advice on NHS Inform: www.nhsinform.scot/coronavirus
Is the College closed?
Yes, face to face teaching and College attendance for all classes and campuses is suspended until further notice. College buildings are closed, and we are now working remotely to support learners and future learners.
Is the College operating as normal?
The College is now operating through remote delivery of classes and remote working for staff. This is a very new way of working for our whole society. We know we will have teething problems and we will continue to try to address these on a daily basis to minimise disruption.
What steps is the College taking to protect students and staff?
The College is continuing to follow official guidance (as www.nhsinform.scot/coronavirus). The change to remove face to face contact with students and move to remote working and remote studying is intended to support keeping staff and students safe.
How long is the College closed for?
We are continuing to follow official guidance, as the situation develops, we will notify students of any updates on a regular basis via the website and social media channels and via email/MyD&A. Please continue to check our channels for the latest information.
What about school pupils who come to College as part of their timetable?
The College and schools are working really closely to find alternatives to face to face delivery to help students continue to achieve.
Do I still have to attend my placement?
Students on placement should continue to attend as appropriate and follow the placement provider’s guidance on how they are managing coronavirus (COVID-19). If you are asked not to attend placement you should advise your Group Tutor. This will not impact on your student bursary/EMA or other payments (except travel).
Is my interview/group interview cancelled?
All face to face student interviews have been cancelled and the College will be in touch with each student to make revised arrangements for these over the coming weeks.
Are job interviews still going ahead?
Any job interview already scheduled will go ahead as planned. If there is a change to arrangements for these we will get in touch and confirm this with you. Arrangements are being made to undertake interviews online or by other remote means.
Are leisure/evening classes still on?
No, all face to face teaching and College attendance for all classes and campuses has ceased until further notice.
What about my library books?
All book returns are extended to the end of April. If the libraries remain closed all returns will continue to be extended.

Payments

Will my funding be impacted by any closure?
All payments to students will continue (with the exception of travel) throughout the time you were scheduled to undertake your studies.
Will students’ childcare providers still be paid while the College is closed?
Yes, If your childcare provider is still open and you are fit and well to study/learn from home then use your childcare provider and we will still continue to support and pay your provider. If the guidance does change or your provider is no longer able to offer this service then please let us know.
Will there be a pause on Gym & Swim payments?
All Direct Debits for all membership types will be paused by Club Manager while the gym is closed.
What happens with distance learners who are paying direct debit for the course?
Distance learning courses should not be impacted, we'll get in touch with everyone affected if things change.

Studying

How can I study from home?
Staff will be in touch to guide you through the next steps and how you can continue to study from home. Arrangements will be different for each subject area, but may include using MyLearning (https://mylearning.dundeeandangus.ac.uk), signposting to online resources, providing worksheets or other physical resources, discussion through email or chat facilities etc. Please keep checking MyLearning and your student emails for updates.
Is there any ICT support for students?
Yes, the ICT team will support students in the same way as they currently do, please email icthelp@dundeeandangus.ac.uk
I don’t have a computer/laptop/internet - what will I do?
We will do everything we can to support you to continue studying from home during this time. Talk to your lecturer/named contact for advice on next steps for a mode of study that suits you. If you do not have a computer/laptop/internet please contact your course tutor who will try to find alternative ways to support you.
What will happen with the practical parts of my course?
It will not be possible to cover every part of practical courses, and the emphasis just now is on other parts of your learning. Arrangements for practical delivery will be looked at as the national situation and government guidance develops.
Will my exams be affected?
On Thursday 19 March the Deputy First Minister John Swinney announced that the exam diet has been cancelled.
The college sector will continue working closely with Scottish Government and its agencies to help quickly put in place measures of support for students and staff. Colleges will collaborate with awarding bodies to provide as much certainty as possible for learners so they can continue their journeys into college, onto other college or university courses and into employment. For the latest information from SQA visit www.sqa.org.uk
Will I be able to progress onto the next level of my course?
The Scottish Government is liaising with SQA, other awarding bodies and universities regarding achievement and progression and every attempt is being made to try to ensure that you can still achieve and progress. Engaging with your tutors and where possible engaging in remote studies will definitely help.
Further updates will follow as soon as they are available.

Applications

Can I still apply for a course starting in August 2020?
Yes, applications are still being accepted for 2020/2021. We are continuing to process all applications as normal and making decisions and offering telephone interviews where this is possible.

Communications

How do I keep updated?
We will notify students of any updates on a regular basis via the website and social media channels and via email/MyD&A. Please continue to check our channels for the latest information.
I need some advice, how will I get in touch?
Our Student Services, Help Point and other teams are still working and available to support you. You can email them directly, or use the live chat facility located in the bottom right corner of our website (live from 8:30-16:30, Mon-Fri).
Help Point: heretohelp@dundeeandangus.ac.uk
Student Services: support@dundeeandangus.ac.uk
Student Funding: studentfunding@dundeeandangus.ac.uk
Learning & Digital Resources: ldr@dundeeandangus.ac.uk
My question hasn’t been answered here - who should I contact?
Email heretohelp@dundeeandangus.ac.uk for anything that isn’t clear from the Q&As. or use the live chat facility located in the bottom right corner of our website (live from 8:30-16:30, Mon-Fri).