World Host Principles of Customer Service

Course Content

This course is designed to provide customer service training to all businesses wanting to improve their customer experience, helping businesses to gain a competitive edge and putting Scotland firmly on the map as a world leader.

  • Welcoming people skills
  • What forms a first impression?
  • The communication process
  • Why should I handle customer concerns?
  • Effective listening
  • Topics to avoid
  • Value of tourism
  • Visitor needs
  • Personalised key commitments

Method of Assessment

There is no formal examination. Candidates will be assessed on course participation and a review exercise.

Future Prospects

The WorldHost Principles of Customer Service programme will give participants the skills and knowledge to deliver excellent customer service that will give the business a great reputation.

Course Overview
  • Study Type

    Part-Time Day

  • Campus

    Kingsway Campus

  • Start Date

    10 Feb 2020

  • SCQF Level


  • Duration

    1 Day

  • Course Fee

    All course fees are reviewed annually, and subject to change. Published fees apply to the courses mode of delivery.

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