World Host Principles of Customer Service
This course is designed to provide customer service training to all businesses wanting to improve their customer experience, helping businesses to gain a competitive edge and putting Scotland firmly on the map as a world leader.
- Welcoming people skills
- What forms a first impression?
- The communication process
- Why should I handle customer concerns?
- Effective listening
- Topics to avoid
- Value of tourism
- Visitor needs
- Personalised key commitments
Method of Assessment
There is no formal examination. Candidates will be assessed on course participation and a review exercise.
The WorldHost Principles of Customer Service programme will give participants the skills and knowledge to deliver excellent customer service that will give the business a great reputation.
10 Feb 2020
All course fees are reviewed annually, and subject to change. Published fees apply to the courses mode of delivery.