Service Design Unit - Tools and Methods (Online)

Course Content

Service design is a multi-disciplinary, innovative field that helps organisations see their services from a customer perspective. Purposefully designed services put the needs of the people who use them first.

This unit is part of the Professional Development Award (PDA) in Service Design and is designed to introduce you to some of the fundamental tools and methods used in service design.

It places an emphasis on engagement with the tools and methods introduced, exploring their use in current practice, and gaining an understanding that connects with your workplace context through reflective practice.

Entry Requirements

No entry requirements

Method of Assessment

The evidence for this unit will be created under open-book conditions over an extended timescale. The learner will collate a portfolio of evidence as they work through the unit. This can take a variety of formats such as written reports, evidence of participation in topical and organised discussion, creation of wikis, blogs, chat forums and screen captures.

Future Prospects

The Service Design Academy offers a range of Introductory Level Courses in Service Design including a PDA (Professional Development Award) in Service Design. 

Learners can complete four mandatory units (Tools & Methods, User Research, Co-Design and Project) to achieve the PDA in Service Design.

Course Overview
  • Study Type

    Work-based/Flexible Learning

  • Campus

    Off Site

  • Start Date

    18 May 2020

  • SCQF Level


  • Duration

    5 Weeks

  • Subject Area

    Service Design

  • Course Fee

    All course fees are reviewed annually, and subject to change. Published fees apply to the courses mode of delivery.

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