Negotiation Skills - Tools and Techniques That Deliver Results

Course Content

Negotiating is about resolving differences. People who can master the process of negotiation find they can save time and money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in their communities when they understand how to negotiate well. This interactive one-day workshop promotes effective communication and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.

What will candidates learn?
  • Understand how often we all negotiate and the benefits of good negotiation skills
  • Recognise the importance of preparing for the negotiation process, regardless of the circumstances
  • Identify the various negotiation styles and their advantages and disadvantages
  • Develop strategies for dealing with tough or unfair tactics
  • Gain skill in developing alternatives and recognising options
  • Understand basic negotiation principles
  What topics are covered?
  • What is negotiation?
  • The successful negotiator
  • Preparing for negotiation
  • Making the right impression
  • Getting off to a good start
  • Exchanging information
  • The bargaining stage
  • Reaching mutual gain and moving beyond “no”
  • Dealing with negative emotions
  • Moving from bargaining to closing
  • Solution types

Entry Requirements

No formal entry qualifications.
Course Overview
  • Study Type

    Part-Time Day

  • Campus

    Gardyne Campus

  • Start Date

    19 Dec 2019

  • SCQF Level

    5

  • Duration

    1 Day

  • Course Fee

    £220
    All course fees are reviewed annually, and subject to change. Published fees apply to the courses mode of delivery.

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