First Line Management Skills for Supervisors II

Course Content

Taking the first step from being a team member to a team leader or first line manager can be challenging. Supervisors are key members of the management team and have the closest contact with the people who actually produce the work. Adequate support and training will ensure that they have the proper skills and knowledge to carry out their role with confidence and impact positively on the motivation and productivity of those they supervise. Divided into two courses, this second course includes topics on coaching techniques, conducting difficult conversations, managing conflict, and gaining basic negotiation skills.
Coaching skills
  • Identifying opportunities for coaching
  • Questioning techniques using the GROW model
  • Active listening, summarising and reflecting back
  • Trainer demonstration, practise coaching sessions, review of learning
Managing difficult conversations
  • How to draft a script for a difficult conversation
  • Use specific steps to carry out a difficult conversation
  • How to maintain safety in a conversation
Conflict resolution
  • What conflict is and how it can escalate
  • The types of conflict and the stages of conflict
  • Effective ways to manage conflicts to enhance productivity and performance
Negotiation skills
  • Recognise the importance of preparing for the negotiation process
  • Understand the various negotiation styles and principles

Future Prospects

Want an accredited first line management qualification? Why not consider ILM Level 3 Award in Leadership and Management?
Course Overview
  • Study Type

    Part-Time Day

  • Campus

    Gardyne Campus

  • Start Date

    24 Mar 2020

  • SCQF Level


  • Duration

    1 Day

  • Course Fee


  • All course fees are reviewed annually, and subject to change. Published fees apply to the courses mode of delivery.

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