First Line Management Skills for Supervisors I (SCQF Level 6)

Course Content

Taking the first step from being a team member to a team leader or first line manager can be challenging. Supervisors are key members of the management team and have the closest contact with the people who actually produce the work. Adequate support and training will ensure that they have the proper skills and knowledge to carry out their role with confidence and impact positively on the motivation and productivity of those they supervise.This course includes topics on effective communication, managing your team, managing yourself, delegating, setting objectives, effective planning and personal development.Course Overview
  • The role of the manager
    • The role of the manager
    • Recognising how best to manage different levels of performance
    • Identifying the right type of support and development
    • Management skills for motivating and engaging the team
    • Case study, group discussion, trainer presentation and review of learning
  • Communication Skills
    • Communicating clear direction and instructions
    • Impact of verbal and non-verbal communication
    • Adapting your communication
    • Trainer presentation, practical communication activity, group discussion and paired practice
  • Managing performance and development through effective feedback
    • Purpose and benefits of giving and receiving feedback
    • Opportunities for giving feedback
    • Models for giving constructive and motivational feedback
    • Trainer demonstration, practise feedback sessions
  • Delegation skills
    • Identifying opportunities for delegation
    • Skills and process for delegating effectively
    • Benefits of delegating tasks
    • ‘Bob’s Boats’ exercise, group discussion, individual exercise to identify tasks to be delegated amongst team and practise session

Future Prospects

Want an accredited first line management qualification? Why not consider ILM Level 3 Award in Leadership and Management?
Course Overview
  • Study Type

    Part-Time Day

  • Campus

    Gardyne Campus

  • Start Date

    03 Mar 2020

  • SCQF Level


  • Duration

    1 Day

  • Course Fee

    All course fees are reviewed annually, and subject to change. Published fees apply to the courses mode of delivery.

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