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Service Design Unit - Co-Design (2017/18)

Course Content

The short course is relevant for those who wish to engage service users and communities in decision making through creative processes, and is most appropriate for those who already work professionally with such groups.This short course introduces you to co-design through dynamic and interactive workshops explaining how co-design is used within the service design process.

  • How creativity works for both individuals and groups
  • Approaches to innovation that involve users and consumers
  • Examples and case studies
  • How prototyping contributes to the co-design process
  • The methods and value of prototyping in service design
  • Key methods of prototyping services
  • How to use prototyping in collaborative design processes
  • What graphic facilitation is and how to apply it in co-design
  • The key principles and approaches of co-design facilitation
  • How to communicate, document and report a co-design workshop

This is an innovative way of gaining new skills and knowledge through project based learning tackling “live pitch problems”.You will be working alongside public sector professionals in local government and the NHS, business start ups and social enterprises focused on how service design can improve quality and get closer to the needs of citizens and customers.

Entry Requirements

Please note that this course does not qualify for fee waiver but you may be eligible for an Individual Training Account find out more at

Future Prospects

Students can continue to complete all or some of the remaining short courses making up the Service Design Award : User Research, Service Design Tools & Methods and a Project.

How to Apply

How Where When Fee
Part Time Day Kingsway Campus 30 Apr 18 £600.00 Apply Online
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Service Design Unit - User Research (2017/18)