Managing Difficult Conversations (YPG)
We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This short online course will give you the tools to manage difficult conversations and get the best results possible out of them.
There are no formal entry requirements for this course.
Method of Assessment
Continuous self assessment.
Other leadership and management accredited courses.