Managing Customer Service (Skills Boost/YPG)

Course Content

The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This online course will provide participants with opportunities to explore their responsibilities within their role as a leader (supervisor or manager) in a customer service environment.

Entry Requirements

There are no formal entry requirements for this course.

Method of Assessment

Continuous self assessment.

Future Prospects

Other leadership and management accredited courses.

#DABusiness

Course Overview

  • Study Type

    Work-based/Flexible Learning

  • Campus

    Off Site

  • Start Date

    01 Aug 2022

  • SCQF Level

    6

  • Duration

    Variable

  • Subject Area

    Business & Administration

  • This course is currently free as part of our Skills Boost Activity but would normally cost £37.50
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