Maintain Customer Care in the Hospitality Industry (Skills Boost/YPG)

Course Content

This distance learning course is suited for those who already work in the hospitality industry or as a refresher to upskill staff. This course will provide the knowledge needed to deliver excellent service to customers. Covering topics such as professionalism and ethics in the workplace, handling customer complaints & difficult behaviour, and building rapport with customers and guests. This online course will allow you to deliver a more efficient and effective service in the workplace.

Entry Requirements

No entry requirements.

Method of Assessment

Continuous assessment throughout and completion of units.

Future Prospects

Various other leisure classes, Hospitality Academy online, Intro to professional cookery online.


Course Overview
  • Study Type

    Work-based/Flexible Learning

  • Campus

    Off Site

  • Start Date

    01 Aug 2022

  • SCQF Level


  • Duration


  • Subject Area

    Hospitality & Professional Cookery

  • This course is currently free as part of our Skills Boost Activity but would normally cost £150.00
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