Maintain Customer Care in the Hospitality Industry (YPG/NTTF)
This distance learning course is suited for those who already work in the hospitality industry or as a refresher to upskill staff. This course will provide the knowledge needed to deliver excellent service to customers. Covering topics such as professionalism and ethics in the workplace, handling customer complaints & difficult behaviour, and building rapport with customers and guests. This online course will allow you to deliver a more efficient and effective service in the workplace.
No entry requirements.
Method of Assessment
Continuous assessment throughout and completion of units.
Various other leisure classes, Hospitality Academy online, Intro to professional cookery online.