Maintain Customer Care in the Hospitality Industry (YPG NTTF)

Course Content

This distance learning course is suited for those who already work in the hospitality industry or as a refresher to upskill staff. This course will provide the knowledge needed to deliver excellent service to customers. Covering topics such as professionalism and ethics in the workplace, handling customer complaints & difficult behaviour, and building rapport with customers and guests. This online course will allow you to deliver a more efficient and effective service in the workplace.

Entry Requirements

No entry requirements.

Method of Assessment

Continuous assessment throughout and completion of units.

Future Prospects

Various other leisure classes

Hospitality Academy online

Intro to professional cookery online 

Course Overview
  • Study Type

    Work-based/Flexible Learning

  • Campus

    Off Site

  • Start Date

    31 Jan 2022

  • SCQF Level


  • Duration

    6 Weeks

  • Subject Area

    Hospitality & Professional Cookery

  • This course is currently free as part of our Skills Boost Activity but would normally cost £150.00

The course application is currently closed. You can find out more information about this course by making an enquiry.

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