Maintain Customer Care in the Hospitality Industry (YPG/NTTF)
Course Content
This distance learning course is suited for those who already work in the hospitality industry or as a refresher to upskill staff. This course will provide the knowledge needed to deliver excellent service to customers. Covering topics such as professionalism and ethics in the workplace, handling customer complaints & difficult behaviour, and building rapport with customers and guests. This online course will allow you to deliver a more efficient and effective service in the workplace.
Entry Requirements
No entry requirements.
Method of Assessment
Continuous assessment throughout and completion of units.
Future Prospects
Various other leisure classes, Hospitality Academy online, Intro to professional cookery online.
#DABusiness
Course Overview
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Study Type
Work-based/Flexible Learning
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Campus
Off Site
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Start Date
31 Jan 2022
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SCQF Level
5
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Duration
Variable
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Subject Area
- This course is currently free as part of our Skills Boost Activity but would normally cost £150.00
