Critical Elements of Customer Service

Course Content

While many companies promise to deliver an incredible customer experience, some are better at delivering than others. This one-day course is designed around six critical elements of customer service that, when the company lives them, bring customers back to experience service that outdoes the competition. What Will Candidates Learn?
  • Demonstrate a customer service approach
  • Understand how your own behaviour affects the behaviour of others
  • Demonstrate confidence and skill as a problem solver
  • Apply techniques to deal with difficult customers
  • Make a choice to provide customer service
What Topics are Covered?
  • What is customer service? Who are your customers?
  • Meeting expectations
  • Setting goals
  • Communication skills and telephone techniques
  • Dealing with difficult customers and people
  • Dealing with challenges assertively
  • Dealing with stress
  • The six critical elements
Course Overview
  • Study Type

    Part-Time Day

  • Campus

    Gardyne Campus

  • Start Date

    14 Nov 2019

  • SCQF Level

    5

  • Duration

    1 Day

  • Course Fee

    £220

  • All course fees are reviewed annually, and subject to change. Published fees apply to the courses mode of delivery.

The course application is currently closed. You can find out more information about this course by making an enquiry.

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