World Host Principles of Customer Service

Course Content

This course is designed to provide customer service training to all businesses wanting to improve their customer experience, helping businesses to gain a competitive edge and putting Scotland firmly on the map as a world leader.

  • Welcoming people skills
  • What forms a first impression?
  • The communication process
  • Why should I handle customer concerns?
  • Effective listening
  • Topics to avoid
  • Value of tourism
  • Visitor needs
  • Personalised key commitments

Method of Assessment

There is no formal examination. Candidates will be assessed on course participation and a review exercise

Future Prospects

The WorldHost Principles of Customer Service programme will give participants the skills and knowledge to deliver excellent customer service that will give the business a great reputation.

Course Overview
  • Study Type

    Part-Time Day

  • Campus

    Gardyne Campus

  • Start Date

    01 Aug 2020

  • 9.00am-4.30pm

  • SCQF Level


  • Duration


  • Course Fee


  • All course fees are reviewed annually, and subject to change. Published fees apply to the courses mode of delivery.

The course application is currently closed. You can find out more information about this course by making an enquiry.

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