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Jam, Jute and charm – Dundee’s new winning ways

It's hard to miss that Dundee is currently undergoing a major transformation.   It’s the third largest regeneration project in the UK, including a £1billion waterfront redevelopment and the launch of the V&A Museum of Design Dundee.   But as the city is positioning itself as a new leisure destination, what are we doing to make sure our visitors get the best experience possible? Gaynor Sullivan is the chair of the Dundee WorldHost Steering Group. 

" WorldHost training is an important part of this work, and will ensure that Dundee’s visitors enjoy the very best customer experience.”

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Delivered by Dundee and Angus College, the initiative focuses on raising the standards of customer service within city businesses. This includes skills such as making an excellent first impression, making customers feel welcome, communicating clearly and handling customer concerns with empathy and efficiency.

One of the first business groups to embark on the WorldHost programme has been the city’s taxi drivers. Over the last two years around 300 drivers have completed the training as part as part of a mandatory licensing requirement.

They have been swiftly followed by a tranche of businesses in Broughty Ferry including De Niro’s, Discovery Executive Travel, World of Cycles, Cosmetology and Eduardo Alessandro Contemporary Art Studios. The latter’s Managing Partner, Sandro Paladini says the scheme has been very valuable to them.

‘The training, expertly delivered by Dundee and Angus College, endorsed what we already do and gave us the opportunity to learn from and share good practices with fellow Broughty Ferry businesses.”

For more information on how you can access WorldHost training then please contact Bruce Donaldson  b.donaldson@dundeeandangus.ac.uk