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How do I log into my account once I’ve made an application? .............................................................. 2 I can’t log in to my account..................................................................................................................... 3 I’ve forgotten my password, how do I reset it?...................................................................................... 4 How do I track the progress of my application? ..................................................................................... 6 My application status has changed but I don’t know what it means ..................................................... 7 Understanding your Home Screen.......................................................................................................... 9 How do I upload the requested documents? ....................................................................................... 11 I have already applied for a course, but want to add another course choice ...................................... 13 I want to change/update my application.............................................................................................. 14 What will happen once I’ve submitted my application? ...................................................................... 15 References/Referees............................................................................................................................. 16 Do I need a Reference?......................................................................................................................... 16 Who should I ask to be my Referee? .................................................................................................... 16 I submitted the application without giving my Referee’s email address ............................................. 16 I’ve given you the wrong email address for my Referee ...................................................................... 16 Selection Appointments........................................................................................................................ 17 Will I have to attend an Interviews/Group Assessments/Information Session? .................................. 17 What will happen at this appointment? ............................................................................................... 17 I can’t attend on the date/time you have given me? ........................................................................... 18 Offered a Place...................................................................................................................................... 19 When will I know if I’ve got a place or not?.......................................................................................... 19 I’ve received an offer, what do I do? .................................................................................................... 19 How do I accept or reject an offer? ...................................................................................................... 19 I’ve been given a Reserve Place Offer what does this mean? .............................................................. 20 What happens after I’ve accepted my Offer?....................................................................................... 21 How will you communicate with me?................................................................................................... 22 I still have a question, how can I contact you? ..................................................................................... 23